Hear from Our Great Customers in Crystal Lake and McHenry
The technician had to make two visits to my house that day to fix the “big”
problem that was not very east to fine. He was professional, very courteous
and friendly, and he was working very hard to get my furnace back in working
order. I will definitely continue to use McHenry HVAC and I will always
recommend them to my friends and family when they need HVAC services.
I know times are tough right now and I really hope McHenry HVAC makes
it through this economic crises.
Chris & Jessica, Crystal Lake
Matt & Company are the BEST. I manage a commercial construction company
and I know a quality residential operation. The people at McHenry Heating
& Air are THE reason I have a Trane system in my home.
Matt & Jodie, Cary
I will recommend them to neighbors with confidence. Everything exceeded
I had a very good experience with McHenry Heating and Air. Initially, it
started with an emergency service call in the middle of winter because
my old furnace broke down. The technician came out to my house promptly
and was very helpful. He seemed like he genuinely cared about helping
me out and getting my system back up and running. Unfortunately, he was
only able to give it a temporary fix. However, after quoting me a figure
of several hundred dollars to order the part and have it fixed the next
day, the technician was kind enough to offer some very valuable advice:
it might be worth it to look into buying a new furnace altogether rather
than putting $500 into an 18-yr-old one. I was hesitant to even start
that conversation, not only because I didn't have the money for a
new furnace, but also because my old one needed immediate next-day repair
- I didn't have the time to wait for a new furnace to arrive and be
installed. The temp fix could break and my pipes could freeze by then!
However, despite it being nearly midnight, the technician took the time
to inform me on a number of different options for a new furnace, and quoted
me fair and upfront prices. And he didn't try to upsell me to a fancy
system I didn't need. Then, he made a call to the owner of the business
to see if a next-day installation would be possible for the new furnace
(by this time, it's after midnight mind you). The owner's response?
"If the customer needs a new furnace tomorrow, we'll find a way
to fit him in tomorrow and get it installed." A new furnace was not
something I had built into my budget; however, he offered a decent price
on a name-brand Trane system that would also save me money on my gas bills.
The special rate of 0% APR with 24 Equal Monthly Payments, along with
the 5-yr labor, 10-yr parts warranty really sold me. So I agreed to purchase
a new one. And sure enough, the installation crew came to my house and
installed the new furnace the very next day. And they were all very friendly,
knowledgeable, cleanly, and courteous. Again, I felt like they truly cared
about me as a customer. They cleaned up after themselves, hauled the old
unit away, and explained everything I needed to know about the new unit.
And the total amount owed came to exactly what I was originally quoted.
Great all around job by McHenry Heating and Air, and fantastic customer
service. I would definitely recommend to others.
Andrew, Oakwood Hills
I just wanted to say thank you for the incredible service experience. Coming
home after a long trip to a broken water heater is an awful feeling, especially
when all you want is a hot shower. I don’t know how you did it,
but your service professionals, John & PJ, were at our house within
30 minutes of my initial contact. They were polite, professional and had
the problem diagnosed and fixed in under 30 minutes. I can’t thank
you enough for a great experience. I will certainly recommend you to everyone I know.
Anthony, Lake Villa
McHenry Heating & Air – It’s the BEST!! I love my furnace
and will get to love my AC when the summer heats up.
We have used McHenry Heating & Air since we moved into our house. They
put in our Trane furnace first which was a very good experience. When
we wanted to change our 20+ year old AC we thought of no one else but
McHenry Heating & Air. For the 5 years we have lived in this house
they are our only choice. Great service! Great employees! Great products!
McHenry Heating & Air is BY FAR the best contactor I have ever had!!
Dennis, Lake Villa
John arrived promptly; his appearance was very clean and neat. He went
to work immediately; he had his tools and instruments well organized.
Performed the AC clean and check and answered our questions with expert
knowledge. We spoke to John about the new tools and instruments he had
and he said McHenry Heating & Air is very diligent in keeping service
technicians well trained with classes and seminars though out the year
and supplying them with high tech instruments for more efficiently servicing
Mark & Sharon, Johnsburg
McHenry Heating far exceeded my expectations and their whole team impresses
me again and again. True professionals with a real one on one feel that
not just me, but anyone in the community can lean and improve their lives
and health by a true seamless match between Trane & McHenry Heating.
If all companies saw how McHenry Heating ran their team I’m sure
they too would look up to them. Furnace works great and my breathing problems
are becoming an old memory. Thank you Trane for sharing your team with
McHenry Heating’s team. This has allowed me to get the best of the
best in not only my house but my community.
Simple… Good people that do good work. Very refreshing!!
Just wanted to say how pleased I was with the installation of my furnace
and AC units. Mike, you and your team are true professionals and I will
be calling on you for all my future heating & cooling needs.
We have really enjoyed the benefits of the Trane equipment you installed;
The efficiency, the even temperature throughout the house and dual electronic
air filters. They are great at keeping the dust down. We recommend you
to all who ask us about Heating and Air Conditioning. Thanks Again.
Paul, Crystal Lake